Help
Making a card
Can I change the card after I’ve made it?
Yes, right up until it sends. Open your card page from the email we sent you.
Can I pick the exact time it sends?
Yes. Pick the day and time, or send it straight away.
Can I sign my own card?
Yes. There’s an “Add your own message” button on your card page. On a group card it’s there once the card’s paid for.
Signing
Do people need an account to sign?
No. They open the link, type their name and a message, and they’re done.
What can people add?
A message, a photo or a GIF.
Can I change what I wrote?
Yes, from the same phone or computer you signed on, any time before the card sends.
It says the card isn’t open yet
The person who made it hasn’t finished setting it up. They’ve been told someone tried to sign, so try the link again soon.
Can I take someone’s message out?
If you made the card, yes. Remove any message from your card page before it sends.
Sending and opening
What does the person actually get?
An email on the day you chose. They tap the envelope, the card comes out, and everyone’s messages play one at a time. A card from just you opens like a letter.
Can I send it myself instead of by email?
Yes. Choose “Send it as a link” on your card page (or “Send a link” on a card just from you) and you get a link to the card to send by text, WhatsApp or DM. Signing closes when you do. Sent by email? The link is on your card page too, in case they can’t find the email.
How do I know it arrived?
We email you when they open it. Your card page also shows when it’s been sent.
They can’t find the email
Ask them to check junk. Your card page also shows whether it’s been sent and opened.
How long is the card kept?
A year from the day it’s sent. They can save a copy to keep.
Paying and refunds
What does it cost?
A card from you is free. A group card is $6.99, once, and up to 100 people can sign it. More on the pricing page.
Can I get a refund?
Not for a change of mind, or if the card ends up not being used. You can design it and preview exactly how it opens before you pay, so check it first. If something went wrong on our side, like a card that didn’t send, email us with your card reference and we’ll fix it or refund you. The details are in the terms.
Where’s my receipt?
Stripe emails it to you when you pay. Check junk if it’s not there.